Learn about our main policies and procedures
As a UK-based company, Zolacar has been built with regulation, compliance, and positive customer outcomes at its foundation.
By helping customers self-select financing options that are only ever appropriate to their circumstances, we empower them to make informed financial decisions.
Read it in full >
We are committed to delivering positive outcomes for every customer we work with. Our processes are designed around fair treatment, clear communication and products that genuinely meet customer needs — not just at the point of sale, but throughout the life of the agreement.
Zolacar operates in full compliance with the standards set by the Financial Conduct Authority (FCA) and other relevant regulatory bodies. Our regulatory policy sets out how we monitor changes in legislation, embed compliance into our day-to-day operations, and hold ourselves accountable to the highest standards of conduct.
Our Consumer Duty policy puts good customer outcomes at the centre of everything we do. It governs how we design products, communicate with customers, price our services fairly, and support customers who need extra help — in line with the FCA’s Consumer Duty requirements.
Zolacar holds ISO 27001, ISO 9001 and ISO/IEC 20000-1 certification through Intertek, and is Cyber Essentials Plus certified. These accreditations reflect our ongoing investment in information security, quality management and service continuity across the platform.
